FAQ
Frequently Asked Questions
When will I receive my tickets?
We do not issue tickets, your name appears on our boarding list so please quote this upon arrival.
Are children allowed?
Children are welcome on all of our sightseeing cruises & private charters only.
Can we supply our own food?
Unfortunately we do not allow you to supply your own catering, however (dependent on cruise) we do offer a wide selection of both hot and cold food options – please visit your specific cruise page on our website for details. It is now company policy that you cannot bring your own food, such as packed lunches etc onto our sightseeing cruises, please contact the office for details.
Can we get married onboard?
Our premises are not licensed for weddings, we do however permit wedding blessings onboard.
Is there heating onboard?
All of our vessels are fully heated for the comfort of our passengers.
Are there toilets onboard?
We do have toilet facilities onboard all of our vessels, however we do not have disabled toilets.
Do you have a carpark?
We do not have our own carpark – the nearest multi-story to us is Sandgate (please see our “links” page for further details)
Do you allow dogs onboard?
Yes – guide dogs and assistance dogs only.
Can we supply our own entertainment?
Own entertainment can be supplied on private charter events only – please contact us for further information.
Is there disabled access?
Only on our Fortuna vessel – a maximum of 5 wheelchairs.
Do you cater for vegetarians / special dietary requirements?
River Escapes cater for Vegetarians – Should you have any specific allergies or dietary requirements please contact us and we will be happy to help.
Do you cancel cruises if the weather is bad?
Our boats are fully covered and sail in all weather, except in extreme circumstances which may effect passenger safety, this is at the Captain’s discretion. Please refer to our Terms and Conditions.
Is there a dress code?
The dress code is smart / casual. We do encourage people to wear fancy dress on our themed cruises but this is optional.
Do you do gift vouchers?
Yes – please contact us at the office to purchase gift vouchers
Can we disembark at Tynemouth?
In short no – our sightseeing and party nights board and disembark from the Newcastle side of the Quayside next to the Pitcher & Piano bar. With prior arrangement for exclusive charters only we can make stops at various points along the river.
Can I have a refund?
You are not entitled to a refund if you change your mind about going or realise you cannot go anymore. In some instances (lots of notice) we may offer you an alternative cruise with us during the same year. You can let someone else use your place, or sell on but at no more than the original price paid.
